Privacy policies

Data Processing Policy

DBA Enterprises SAS welcomes you to its website. When you enter this site, you agree to comply with the following conditions of use, legal notices, privacy policy and all disclaimers, terms and conditions set forth on the website. DBA Enterprises SAS. Consequently, we invite you to carefully read the following text:

FIRST CLAUSE. USE OF THE SITE. ACCEPTANCE OF THE TERMS AND CONDITIONS. When any user enters our website, they expressly, knowingly and voluntarily admit to having read, analyzed, understood and accepted our Terms and Conditions. Therefore, the user agrees to abide by our Terms and Conditions, and further agrees to comply with all applicable laws and regulations that are part of Colombian legislation. When any user makes use of any service provided on this site, such as, but not limited to: suggestion boxes, blog, chat, contests, promotions, and surveys, they will be automatically subject to the policies, rules, guides, guidelines, and in general, to the Terms and Conditions applicable to our website. If a user does not agree with these terms or any of the conditions, they must refrain from using our website by any means. It is strictly prohibited to use our website improperly, either by falsifying the identity of a user, using purchasing agents and/or carrying out any type of fraudulent activity on our website. Furthermore, those who decide to enter our site from countries other than Colombia, will do so freely, voluntarily and under their own responsibility and initiative, and therefore it will be their sole responsibility to comply with the local laws that are applicable. These terms and conditions are subject to change at any time, without prior notice and unilaterally by DBA Enterprises SAS, and from the date of modification of these terms and conditions, all operations carried out between users and DBA Enterprises SAS, will be governed by the modified document. DBA Enterprises SAS reserves the right to make changes at any time to the website, the conditions of use of the site, the privacy policies and legal notices. Therefore, each time you use the DBA Enterprises SAS website, you should consult both the conditions of use of the site, as well as the privacy policies and legal notices at that time, which apply to the transactions and use of the place. DBA Enterprises SAS is not responsible for whether the material on this site is appropriate or available for use in Colombia and other countries, and access from territories where its content is illegal is prohibited.

SECOND CLAUSE. PERSONAL DATA PROTECTION. Throughout the purchasing process at https://da-vida.co/ we will request some personal information from our customers. In compliance with Law 1581 of 2012 “Personal Data Protection Law” and Decree 1377 of 2013, DBA Enterprises SAS, informs that it is responsible for the administration of said data. It is important that as our user, you are aware that by accepting these Legal Terms and Conditions, you indicate that you know and authorize in a free, prior, voluntary, express and duly informed manner to DBA Enterprises SAS, to collect, register, process, disseminate , compile, exchange, update and dispose of the data or partial information provided at the time of registration on our website https://da-vida.co/, so that it can offer its products and services to its customers. in a more personalized and direct way, using the information that was voluntarily provided by our clients in this registration made on the site https://da-vida.co/. According to our personal data processing policies, the mechanisms through which we use them are secure and confidential, since we have the appropriate technological means to ensure that they are stored to avoid unwanted access by third parties, and in In that same order we ensure their confidentiality.
We inform our clients that they have the following rights:
1. Verify the authorization granted.
2. Revoke the authorization and request the deletion of any data when you consider that your rights have not been respected.
3. Be informed about the use that has been given to your personal data.
4. Access for free the personal data that you voluntarily and through this format decide to share with DBA Enterprises SAS.
5. Submit any complaints you consider to the Superintendence of Industry and Commerce.

6. Know, update and rectify your personal data.
THIRD CLAUSE. PRIVACY POLICIES. DBA Enterprises SAS takes special care in protecting personal data. That is why when a user and/or client visits https://da-vida.co/, we ensure that they are the ones who maintain control over their personal data on the Internet. In this sense, this document describes the guidelines that we implement to protect the information that our clients and users provide us during their visit to our website.

FOURTH CLAUSE. PERSONAL INFORMATION. When visiting our website https://da-vida.co/ we ask that you share information with us that allows us to take the purchase offer, follow up on your concerns, or improve our customers' experience when they visit the site. Therefore, it is likely that during your visit we will ask you for personal information such as: your name, email, landline, fax or cell phone number, address, home or office address, preferred information, bank account, credit card, citizenship card or identification number; We may also request that you share additional personal information that we consider necessary to register or subscribe to our offers and/or services. We will keep personal information confidential and it will only be used by DBA Enterprises SAS to foster the relationship between us and our clients.
FIFTH CLAUSE. CHOICES REGARDING YOUR PERSONAL INFORMATION. DBA Enterprises SAS communicates with its customers through different media to keep them updated on topics such as promotions, events, offers, customer experience content, and new products or services. For this reason, when our customers provide their personal information, we may contact them by any means. In addition, we may continue to communicate with our customers, unless one of them expressly requests to stop receiving communications from us. In this sense, if a client of ours does not wish to receive communications from us, they can let us know by any of the following methods that are appropriate under the circumstances:
1. Call (+57) 315 3512511 with your request and current contact information
2. Email your request and current contact information to admin@dbaenterprises.com
3. If you submit a request by email or letter, please be sure to include your name, landline or cell phone number, address, or email, as well as the specific changes you want to make. This will allow us to correctly identify you in our systems, making it easier to respond to your request satisfactorily. We must point out that even if our clients have chosen to be excluded from advertising communications, they may continue to receive commercial communications, such as for: order confirmations, notifications of market withdrawals, and similar.

SIXTH CLAUSE. INFORMATION COLLECTED BY DBA Enterprises SAS. It is possible that as part of the interaction with our clients, DBA Enterprises SAS collects personal information, such as: 1. Contact information, including name, address, telephone or cell phone number, and email; and 2. Purchase information, including credit card number, billing information, shipping instructions. Likewise, DBA Enterprises SAS may collect demographic information, including, but not limited to, gender, age, personal interests and product preferences. We may ask you for your personal information when you are purchasing or taking advantage of the services we offer. For example, we may ask for and/or collect personal information when you: 1. Purchase our products; 2. Schedule a delivery; 3. Create an online account; 4. Participate in a survey, raffle or promotion; 5. Contact us with questions, doubts or concerns.

SEVENTH CLAUSE. USES OF YOUR PERSONAL INFORMATION. DBA Enterprises SAS will use the personal information that our clients provide us for the purpose of, among other things: 1. Offering new products; 2. Fill product orders; 3. Identify, track, confirm and deliver online orders; 3. Administer survey, raffle or promotion; 4. Improve the performance of our websites; 5. Improve our marketing efforts and product offerings; 6. Carry out studies, research and market analysis; 7. Send, track and deliver marketing communications about our products; 8. Carry out commercial activities in accordance with what is described in these terms and conditions; 9. When you provide us with information from third parties, or if other people give us their information, we will use it for the specific reason for which it was provided, such as to carry out referral campaigns. The personal information provided by the user and/or client to DBA Enterprises SAS will not be transferred or shared to any external company for use for marketing purposes or service offers. However, we may share your data with third parties such as advisors, suppliers and other representatives acting on our behalf, to help us with any of the functions mentioned in our Privacy Policy. For example, we may use third parties to help us deliver products, collect your payments, or outsource our customer service systems. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. Third parties undertake to maintain the privacy policies of this document for the management of your data. Additionally, we may be required to share our customers' personal information when required to do so by a valid court order, government investigation, or as otherwise required by law. We also reserve the right to report to authorities activities that we in good faith believe to be illegal. Likewise, we may be required to share certain personal information of our customers when we believe such action is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer our customers' personal information when we are involved in processes such as corporate sales, mergers, spin-offs, acquisitions, dissolutions or similar events. Any personally identifiable information that appears on a bulletin board, blog, chat, product comment, or other public forum on this website may be read, collected or used by other users of these forums and It could possibly be used to send you unsolicited messages. Therefore, we recommend that you do not provide your personal information, since if you do so, you will have done so at your own risk and you automatically accept full responsibility for such comments, as well as assume the consequences that may arise from the conduct by you deployed.

EIGHTH CLAUSE. THE WEBSITE. https://da-vida.co/ is a website dedicated to offering information about the products and services of DBA Enterprises SAS and the electronic commerce of some of these products, through which DBA Enterprises SAS sells and delivers these products exclusively in the territory of Colombia and the United States. https://da-vida.co/ is owned by DBA Enterprises SAS, incorporated under Colombian laws, whose main activity is the marketing of coffee.

NINTH CLAUSE. INTELLECTUAL PROPERTY RIGHTS AND INDUSTRIAL PROPERTY. Both all the design pieces and the graphic, multimedia, photographic, audiovisual, advertising, computer material, as well as all the texts, databases and content, made available to users on our website, belong to and are the property of exclusive property of DBA Enterprises SAS; except in some cases, in which the same material belongs to third parties who have authorized DBA Enterprises SAS, its use and/or exploitation (hereinafter "the contents"). Additionally, all banners, logos, brands, names and distinctive signs, as well as utility models and/or industrial designs and other elements of industrial or intellectual property inserted, used and/or displayed on our website, belong to and are exclusively owned by DBA Enterprises SAS; except in some cases, in which the same material belongs to third parties who have authorized DBA Enterprises SAS to use and/or exploit it (hereinafter "the contents"). Likewise, the contents on https://da-vida.co/ are protected by the corresponding regulations regarding copyright, industrial property rights and trademarks, as well as by all national and international regulations that are applicable. . Except as expressly set forth in these Terms and Conditions, any act of: modification, creation of derivative works, display of the contents (in any way or by any means), copying, reproduction, sale, distribution, and/or Similar; including, but not limited to: recording, mechanical, electronic, photocopying, or similar means, without the prior written permission of DBA Enterprises SAS or the third party owner of the copyright. In no case do these Terms and Conditions confer rights, licenses and/or authorizations of any kind to carry out one, several or all of the aforementioned actions. Consequently, the unauthorized use of the contents described here will constitute a violation of these Terms and Conditions, as well as the applicable regulations on trademark law, copyright and intellectual property, at a national and international level, and will result in to initiate the corresponding administrative, civil and criminal actions.

TENTH CLAUSE. PRODUCTS. DBA Enterprises SAS reserves the right to change, vary and discontinue products at any time and without prior notice. DBA Enterprises SAS is obliged to dispatch the products resulting from the sale, and in optimal quality conditions and suitable for human consumption, and in the conditions and deadlines established in these Terms and Conditions. DBA Enterprises SAS has done its best to ensure that product images are displayed as accurately as possible on this website. However, to a large extent the color display depends on the equipment used by our clients and/or users. For this reason, DBA Enterprises SAS cannot guarantee that the color that our clients and/or users see matches 100% with the color of the product that they decide to purchase. The products offered do not contain flavorings; DBA Enterprises SAS does not guarantee that the described characteristics of our products can be perceived by all people in the same way.

ELEVENTH CLAUSE. QUANTITY LIMITATION/ORDER RESTRICTION. DBA Enterprises SAS reserves the right to limit and cancel the quantities ordered by a client and/or user, and even, DBA Enterprises SAS reserves the right to reject any order made by a client and/or user. When one of these events occurs, DBA Enterprises SAS will make its best efforts to notify its client and/or user, for which it will make use of the personal data held in our databases of the interested client and/or user. Due to DBA Enterprises SAS policies, we reserve the right to limit or even prohibit sales to distributors, since we have defined other sales channels for them. Therefore, if you are interested in being our distributor, please contact us at the contact information established in these Terms and Conditions, and we will be happy to assist you.

TWELFTH. RETURNS AND EXCHANGES. DBA Enterprises SAS will proceed to make the changes and accept product returns in accordance with the terms of the law. For products that do not have a warranty, DBA Enterprises SAS reserves the right to exchange them or accept their return. Additionally, DBA Enterprises SAS will only be obliged to accept changes or returns of products, when at the time of delivery of the respective product it has been determined that the product does not correspond to the characteristics with which it is displayed on the website, or is is damaged, or has exceeded its expiration date. In all cases, the exchange or return request must be made by the customer through this site, or by using any of the means available to contact us.

THIRTEENTH. TERMS OF THE CONTRACT. The contract between DBA Enterprises SAS and our clients and/or users will be understood to be perfected when a purchase offer made by a client and/or user has been presented on our site, and it has been accepted by DBA Enterprises SAS. Said contract will be governed by these Terms and Conditions, which will govern the relationship resulting from the perfection of the sale of the products displayed on our website. Our products are only available to those individuals who have the legal capacity to contract, as provided by current Colombian legislation. Therefore, in the event that a potential client and/or user does not have the legal capacity to contract, we ask that you refrain from submitting purchase offers through our website, and refrain from using it.

FOURTEENTH. PRESENTATION OF AN OFFER TO PURCHASE PRODUCTS. Through https://da-vida.co/, DBA Enterprises SAS invites its clients and/or users to purchase our products that are displayed on our website. However, for there to be a valid purchase offer from the client and/or user, it is necessary that the client and/or user fill out the electronic form available on the page, which will state, among other things: the client's personal data, the selection of the quantities and products desired, the way in which payment will be made, and the data that, depending on the payment method, are necessary to make the same. When said form has been completed correctly, and it has been satisfactorily received by DBA Enterprises SAS, the client's offer will be mandatory for the client. At that time, DBA Enterprises SAS will verify its validity and decide whether to accept it or not. Therefore, no offer binds DBA Enterprises SAS until it is accepted by the latter. All quotes given by DBA Enterprises SAS will be valid only for the moment in which the final value of the purchase offer is settled. For this reason, DBA Enterprises SAS reserves the right to modify product prices at any time prior to acceptance of the offer, without the need to notify said change in any way and by any means.

FIFTEENTH. PAYMENT CONDITIONS. Before acceptance by DBA Enterprises SAS of any purchase offer made by a client and/or user, the client and/or user will be obliged to make payments through our online payment agent MERCADO PAGO O PAYPAL. We must warn that although DBA Enterprises SAS has made available to our clients and/or users a secure connection system for all purchase offers, in no case will DBA Enterprises SAS be responsible for failures in the communications from banking or credit entities, nor will it be responsible for any damages that may be caused to clients and/or users as a result of an action or omission by said entities. When the payment has been verified by DBA Enterprises SAS, it may proceed to accept the purchase offer made by the client and/or user. However, DBA Enterprises SAS reserves the right to deny acceptance of a purchase offer or to accept it but partially. In these cases, DBA Enterprises SAS will only be obliged to return to the client and/or user the value paid for the unaccepted purchase offer or the percentage corresponding to the non-approved part of a partially accepted purchase offer, without any type of interest. or performance.
Payments made through the Site will be processed by our online payment agent MERCADO PAGO OR PAYPAL.

SIXTEENTH. TRANSFER OF OWNERSHIP. The transfer of ownership of the products will be generated in favor of the client and/or user when the products are shipped from warehouses authorized by DBA Enterprises SAS. Finally, we must warn that if the price of the products object of a purchase offer is not paid, it will be understood that there is a breach of the contract by the client and/or user, which will automatically materialize in a cause to terminate it by part of DBA Enterprises SAS. In these cases, DBA Enterprises SAS may demand from the client and/or user the value of the return of the products to the respective warehouse, and additionally, may initiate any action with the purpose of being compensated for the damages caused by said non-compliance.